Troubleshooting & Support
Fix common account issues and get help.
Support
Support
If you need help with your Junovy Account:
- Ask your team’s admin or internal helpdesk.
- Provide details: your username/email, the page URL you’re on, and the approximate time of the issue.
- Include screenshots only if policy allows (avoid sharing sensitive information).
For urgent access issues (e.g., locked out and no recovery codes), contact your admin/helpdesk to restore access securely.
Troubleshooting
Troubleshooting
Can’t sign in
- Verify the site URL is correct and uses the “dds” realm.
- If you forgot your password, use Reset Password: https://auth.junovy.com/realms/dds/login-actions/reset-credentials
- If 2FA fails, ensure your device time is set automatically and try again.
Didn’t receive the reset email
- Check spam/junk and filters.
- Wait a few minutes; request again if needed.
- Confirm you used the right email/username.
Lost 2FA device
- Use recovery codes if you saved them.
- Otherwise, contact your admin/helpdesk to verify your identity and regain access.