Troubleshooting

Troubleshooting

Can’t sign in

• Verify the site URL is correct and uses the “dds” realm.
• If you forgot your password, use Reset Password: https://auth.junovy.com/realms/dds/login-actions/reset-credentials
• If 2FA fails, ensure your device time is set automatically and try again.

Didn’t receive the reset email

• Check spam/junk and filters.
• Wait a few minutes; request again if needed.
• Confirm you used the right email/username.

Lost 2FA device

• Use recovery codes if you saved them.
• Otherwise, contact your admin/helpdesk to verify your identity and regain access.