Troubleshooting

Troubleshooting 
 Can’t sign in 
 
 Verify the site URL is correct and uses the “dds” realm. 
 If you forgot your password, use Reset Password: https://auth.junovy.com/realms/dds/login-actions/reset-credentials 
 If 2FA fails, ensure your device time is set automatically and try again. 
 
 Didn’t receive the reset email 
 
 Check spam/junk and filters. 
 Wait a few minutes; request again if needed. 
 Confirm you used the right email/username. 
 
 Lost 2FA device 
 
 Use recovery codes if you saved them. 
 Otherwise, contact your admin/helpdesk to verify your identity and regain access.