# Troubleshooting

Fix common issues and know where to get help.

# Common Issues

## Can’t sign in

- Verify you are accessing [https://chat.junovy.com](https://chat.junovy.com). If you have forgotten your password, please see the [Reset Your Password](https://support.junovy.com/books/junovy-account/page/reset-your-password) guide.
- If 2FA fails, check device time sync and try a backup code.

## No notifications

- Desktop: ensure OS notifications are enabled; app may need permission.
- Mobile: check system battery optimization and allow background activity.
- In‑app: confirm global and per‑room notification levels.

## Calls not connecting

- Check VPN/proxy settings; corporate firewalls may block media ports.
- Try the web app with a modern browser and allow mic/camera permissions.

# Support

# Support

Get help

- Check this guide’s sections for how‑to steps.
- Ask in your team’s #help‑chat channel for quick assistance.
- Contact the IT/helpdesk for account or SSO issues.

When reporting problems

- Include the room type, steps taken, screenshots (if allowed), and the approximate time of the issue.