Troubleshooting
Fix common issues and know where to get help.

Common Issues
Can’t sign in 
 
 Verify you are accessing https://chat.junovy.com . If you have forgotten your password, please see the Reset Your Password guide. 
 If 2FA fails, check device time sync and try a backup code. 
 
 No notifications 
 
 Desktop: ensure OS notifications are enabled; app may need permission. 
 Mobile: check system battery optimization and allow background activity. 
 In‑app: confirm global and per‑room notification levels. 
 
 Calls not connecting 
 
 Check VPN/proxy settings; corporate firewalls may block media ports. 
 Try the web app with a modern browser and allow mic/camera permissions.

Support
Support 
 Get help 
 
 Check this guide’s sections for how‑to steps. 
 Ask in your team’s #help‑chat channel for quick assistance. 
 Contact the IT/helpdesk for account or SSO issues. 
 
 When reporting problems 
 
 Include the room type, steps taken, screenshots (if allowed), and the approximate time of the issue.