# Junovy Team Chat Junovy Team Chat (powered by Rocket Chat) is an open-source team communication platform that enables real-time messaging, file sharing, and collaboration. It offers features such as channels, direct messaging, video conferencing, end-to-end encryption (E2EE), and integrations with various third-party applications. Junovy Chat is designed to enhance team productivity and streamline communication within organizations. # Overview # Junovy Chat User Guide This book explains how to use [Junovy Chat](https://chat.junovy.com) (powered by Rocket.Chat) for daily collaboration: channels, DMs, threads, files, search, notifications, calls, and more. Chapters - Getting Started - Install the Apps - Messaging Basics - Notifications - Search & Organization - Calls & Meetings - Commands & Shortcuts - Profile & Preferences - Security & Privacy - Troubleshooting # Getting Started Install clients, sign in, and learn the interface. # Introduction Welcome to the first chapter of the Junovy Chat guide — your team’s hub for fast, secure collaboration. Junovy Chat is powered by Rocket.Chat and brings together channels, direct messages, threads, files, calls, and integrations in one place. [![](https://cdn.eu-west-1.junovy.com/bookstack/uploads/images/gallery/2025-09/scaled-1680-/image-1758221984181.png)](https://cdn.eu-west-1.junovy.com/bookstack/uploads/images/gallery/2025-09/image-1758221984181.png) ## What you can do here - Chat in public channels for open team discussions - Create private groups for focused work - Send direct messages and start threads to keep topics tidy - Share files, snippets, links, and reactions - Join audio/video calls and share your screen - Search across messages and files with filters - Tune notifications per-room so you only get what matters ## Who this guide is for - New users getting started with Junovy Chat - Power users who want to learn threads, search, and shortcuts - Team owners or moderators managing channels and etiquette ## How this guide is organized - Getting set up: clients, sign-in, a quick UI tour - Messaging basics: channels vs DMs, replies, mentions, files - Staying focused: notifications, search, stars and pins - Collaboration: calls, slash commands, and keyboard shortcuts - Preferences and privacy: profile, E2EE, and best practices If you already have an account, jump ahead to “Sign In & Roles”. # Sign In & Roles ## Signing in - Open the [https://chat.junovy.com](https://chat.junovy.com) and sign it with your [Junovy user account](https://support.junovy.com/books/junovy-account/page/sign-in). - If prompted for 2FA, enter your one‑time code from your authenticator app. - First‑time users may be asked to set a display name and upload an avatar. ## Roles at a glance - Member: default role; can join public channels, send messages, create DMs/threads. - Moderator: can manage channel settings, topics, invites, and moderation tools in specific rooms. - Owner/Admin: manages workspace‑level settings, users, and integrations (not required for daily usage). ## Profile basics - Click your avatar → Profile to edit display name, bio, timezone, and pronouns. - Set a status (e.g., Available, Busy, Away) to signal availability to teammates. ## Security tips - Don’t share your 2FA codes or recovery keys. - Log out from shared computers and enable auto‑lock on mobile. - For confidential discussions, see “End‑to‑End Encryption (E2EE)”. # Tour of the Interface # Tour of the Interface Main areas - Left sidebar: Recent DMs, channels, and unread indicators. Use the + to create or join rooms. - Header: Room name, topic, search, call button, and room actions (pins, members, notifications). - Message pane: Messages, threads, files, and system notices appear here. - Composer: Where you type, attach files, add emojis, and start threads. Key controls - New message: Press `N` or click the message box. - Quick switcher: Press `Ctrl/Cmd + K` to jump to rooms or people. - Search: Use the search box in the header for messages and files. - Room menu: Click the room name → manage notifications, members, topic, and pins. Personal settings - Avatar → Preferences: themes, language, sidebar sections, and notification defaults. - Avatar → Status: set presence and a short status message. # Install the Apps Use Junovy Chat on web, desktop, and mobile. # Install the Junovy Chat Apps Use any of the following: - Web app: Sign in from your browser using [https://chat.junovy.com](https://chat.junovy.com). - Desktop app (Windows, macOS, Linux): Best for daily work with native notifications and tray controls. - Mobile app (iOS, Android): Stay connected on the go; supports push notifications and offline drafts. Desktop (Windows/macOS/Linux) - Download and install the [Rocket.Chat Desktop app](https://www.rocket.chat/download-apps) from the official app store or release page. - On first launch, enter your workspace URL [https://chat.junovy.com](https://chat.junovy.com) and sign in. - Enable “Launch at login” and “Keep running in tray” if you want background notifications. Mobile (iOS/Android) - Install the Rocket.Chat mobile app from your device’s app store. - [iOS App Store](https://apps.apple.com/us/app/rocket-chat/id1148741252) - [Google Play Store](https://play.google.com/store/apps/details?id=chat.rocket.android) - Tap “Connect to a server”, enter the [https://chat.junovy.com](https://chat.junovy.com) URL, and sign in. - Allow notifications when prompted; you can fine‑tune later per-room. Web - Open the [https://chat.junovy.com](https://chat.junovy.com) URL in any modern browser. - For best performance, enable desktop notifications when prompted. Tip: You can be signed in on web, desktop, and mobile at the same time. Notifications are smart — the last active device typically receives the alert. # Messaging Basics Channels and DMs, composing, replies, mentions, files. # Channels and DMs ## Room types - Public channels: discoverable and joinable by anyone in the workspace; great for cross‑team topics. - Private groups: invite‑only rooms for sensitive or focused work. - Direct messages (DMs): 1:1 or small ad‑hoc group chats. ## Create or join - Click + in the sidebar → New Channel or New Group → name it and set privacy. - Join public channels from the channel browser; request an invite for private groups. ## Room housekeeping - Topic & description: set context so newcomers understand the purpose. - Archive vs. delete: archive to keep history read‑only; delete only when certain. - Member roles: assign moderators for triage and topic curation. # Composing & Formatting ## Compose efficiently - Shift+Enter inserts a new line without sending. - Press Up Arrow to edit your last message quickly. - Use `Ctrl/Cmd + K` to navigate without leaving the keyboard. ## Formatting (Markdown) - Headings: `# Title`, `## Section` - Bold/Italic: `**bold**`, `*italic*` - Code: backticks for inline, triple backticks for blocks - Lists: `- item` or `1. item` - Links: `[text](https://example.com)` ## Useful message tools - Quote: select text → “Reply in thread” or `>` in composer for blockquote. - Emoji/reactions: add signal without noise; great for quick polls. - Edit/delete: hover a message to reveal actions (permissions apply). # Files & Pins ## Share files - Drag & drop into the composer or click the paperclip to attach files. - Add a caption for context; large files may upload in the background. ## Find files later - Open the room header → Files to see recent uploads. - Use search filters (type:file, by:user, in:room) to narrow results. ## Pins and stars - Pin key messages/files to the room so everyone sees them. - Star messages to bookmark them for yourself (see your Starred). # Mentions & Reactions ## Mentions - `@username` notifies a person; `@all` and `@here` are powerful—use sparingly. - Mention a role (if enabled) to notify a group of people. ## Reactions - Add emoji reactions to acknowledge or vote without new messages. - Filter for reacted messages via the room’s search filters. ## Status & availability - Respect DND and away statuses; use threads instead of broad pings. # Threads & Replies ## Why threads - Keep channels tidy by moving side conversations into threads. - Threads reduce notification noise for people not following the topic. ## Start and follow a thread - Hover a message → Reply in thread. - The composer switches to the thread; send your reply. - Click “Follow” to receive thread‑only notifications without muting the room. ## Best practices - Use threads for questions, decisions, and sub‑topics. - Summarize outcomes back in the main channel to close the loop. # Calls & Meetings Start voice/video calls and share your screen. # Start a Call ## Start a call - In any room or DM, click the phone/camera icon in the header. - Choose voice‑only or video; invite others by sharing the call link if needed. ## In‑call basics - Mute/unmute, toggle camera, and share your screen. - Use chat to drop links or notes while presenting. ## Tips - Wear headphones to reduce echo; mute when not speaking. - For large meetings, prefer a dedicated meeting room/channel and post notes afterward. # Screen Sharing ## Share your screen - Join or start a call → click Share Screen. - Select a window or entire screen; on macOS, approve screen‑recording permissions if prompted. ## Best practices - Close sensitive windows before sharing. - Use Do Not Disturb to prevent pop‑ups during demos. # Notifications Tune alerts per-room; stay focused without missing out. # Notification Basics ## How notifications work - You get alerts for direct mentions, replies to your messages, followed threads, and your chosen room level. - The most recently active device usually receives the push. ## Set global defaults - Avatar → Preferences → Notifications: choose desktop, mobile, and email behavior. - Pick “Mentions only” to reduce noise; opt into thread replies. # Per-Room Settings ## Override per room - Click the room name → Notifications. - Choose: All messages, Mentions, Nothing, or Custom. - Mute a room temporarily via the bell icon; unmute anytime. ## Thread notifications - Follow a thread to receive updates without enabling all room notifications. # Do Not Disturb Silence notifications when you need focus time. - Click your avatar → Set Status → Do Not Disturb. - Optionally add a status note with your return time. - On mobile, you can respect the device’s system DND. # Commands & Shortcuts Slash commands, quick switcher, and power‑user keys. # Keyboard Shortcuts ## Navigation - Quick switcher: `Ctrl/Cmd + K` - Jump to unread: `Alt/Option + Shift + ↓` (varies by OS) ## Composer - Send: `Enter`; New line: `Shift + Enter` - Edit last message: `Up Arrow` ## Misc - Toggle sidebar sections and focus the search with their dedicated keys (see in‑app shortcut help for your OS). # Slash Commands # Common commands - `/me `: send a short action message. - `/join <#channel>`: join a public channel. - `/invite @user`: invite someone into the current room. - `/topic `: set room topic (if permitted). - `/leave`: leave the current room. # Tips - Type `/` in the composer to discover available commands. # Profile & Preferences Customize your profile, theme, language, and sidebar. # Update Your Profile - Avatar → Profile to edit: display name, username (if allowed), bio, and timezone. - Upload an avatar for easier identification in threads and mentions. - Set pronouns and a status message to give teammates context. # Preferences ## Themes & layout - Choose light/dark theme and message density. - Show/hide sidebar sections (unreads, favorites, DMs, teams). ## Language & time - Select your language and confirm your timezone. ## Notifications - Set global defaults here; override per‑room as needed. # Search & Organization Find messages fast; organize with stars and pins. # Search Messages & Files ## Search everywhere - Use the search bar in the header to search across rooms and DMs. - Use filters like `from:@alice`, `in:#general`, `has:link`, `before:2025-01-01`. ## Room‑scoped search - Click into a room, then use the header search to filter within that room. ## Tips - Combine filters: `from:@me in:#release has:file`. - Click a result to jump to the message in context. # Stars & Pins ## Stars (personal) - Star any message to bookmark it for yourself. - Open your Starred list from the sidebar or avatar menu. ## Pins (room‑wide) - Pin important messages/files so everyone in the room can find them. - Access pins from the room header → Pins. # Security & Privacy Use E2EE where appropriate and follow workspace norms. # End-to-End Encryption (E2EE) ## What E2EE does - Encrypts messages so only room participants can read them. - Works in supported DMs and private groups; not all features are available when E2EE is enabled. ## Enable and use - Start a DM or private group → room settings → enable E2EE (if allowed by your admin). - Store your recovery key securely; losing it can make past messages unrecoverable. ## Limitations - Some bots/integrations and server‑side features (e.g., full‑text indexing) may be limited in E2EE rooms. - Voice/video calls are negotiated separately and may have different encryption properties. # Workspace Etiquette ## Keep channels useful - Name channels clearly and add a topic/description. - Use threads for side conversations; summarize decisions in-channel. ## Mentions responsibly - Prefer `@username` over `@all/@here`; avoid mass pings after hours. ## Signal and searchability - React to acknowledge; star or pin for later. - Use descriptive file names and short summaries for links. # Troubleshooting Fix common issues and know where to get help. # Common Issues ## Can’t sign in - Verify you are accessing [https://chat.junovy.com](https://chat.junovy.com). If you have forgotten your password, please see the [Reset Your Password](https://support.junovy.com/books/junovy-account/page/reset-your-password) guide. - If 2FA fails, check device time sync and try a backup code. ## No notifications - Desktop: ensure OS notifications are enabled; app may need permission. - Mobile: check system battery optimization and allow background activity. - In‑app: confirm global and per‑room notification levels. ## Calls not connecting - Check VPN/proxy settings; corporate firewalls may block media ports. - Try the web app with a modern browser and allow mic/camera permissions. # Support # Support Get help - Check this guide’s sections for how‑to steps. - Ask in your team’s #help‑chat channel for quick assistance. - Contact the IT/helpdesk for account or SSO issues. When reporting problems - Include the room type, steps taken, screenshots (if allowed), and the approximate time of the issue.