Common Issues
Can’t sign in
- Verify you are accessing https://chat.junovy.com. If you have forgotten your password, please see the Reset Your Password guide.
- If 2FA fails, check device time sync and try a backup code.
No notifications
- Desktop: ensure OS notifications are enabled; app may need permission.
- Mobile: check system battery optimization and allow background activity.
- In‑app: confirm global and per‑room notification levels.
Calls not connecting
- Check VPN/proxy settings; corporate firewalls may block media ports.
- Try the web app with a modern browser and allow mic/camera permissions.