Common Issues

Can’t sign in 
 
 Verify you are accessing https://chat.junovy.com . If you have forgotten your password, please see the Reset Your Password guide. 
 If 2FA fails, check device time sync and try a backup code. 
 
 No notifications 
 
 Desktop: ensure OS notifications are enabled; app may need permission. 
 Mobile: check system battery optimization and allow background activity. 
 In‑app: confirm global and per‑room notification levels. 
 
 Calls not connecting 
 
 Check VPN/proxy settings; corporate firewalls may block media ports. 
 Try the web app with a modern browser and allow mic/camera permissions.