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Keep channels useful Name channels clearly and add a topic/description. Use threads for side conversations; summarize decisions in-channel. Mentions responsibly Prefer @username over @all/@here; avoid mass pings after hours. Signal and searchability React...

Can’t sign in Verify you are accessing https://chat.junovy.com. If you have forgotten your password, please see the Reset Your Password guide. If 2FA fails, check device time sync and try a backup code. No notifications Desktop: ensure OS notifications are ...

Support Get help Check this guide’s sections for how‑to steps. Ask in your team’s #help‑chat channel for quick assistance. Contact the IT/helpdesk for account or SSO issues. When reporting problems Include the room type, steps taken, screenshots (if allowed...

Junovy Account This guide helps you manage your Junovy Account, which uses Keycloak for authentication in the “dds” realm. You’ll learn how to sign in, reset your password, enable two‑factor authentication (2FA), update your profile, and review active sessions...

Introduction Your Junovy Account lets you securely access Junovy services. Authentication is managed by Keycloak in the “dds” realm. What you can do Sign in to Junovy apps and services Reset your password if you forget it Enable two‑factor authentication (2FA...

Steps Login via https://cloud.junovy.com You’ll be redirected to the Junovy sign‑in page. Enter your email and password, then continue. If prompted, complete two‑factor authentication (2FA). Tips If you’re unsure of your username, check your welcome email ...

Change Your Password If you can sign in and want to change your password: Open the Account Console: https://auth.junovy.com/realms/dds/account Navigate to the Security or Password section. Enter your current password and choose a new one. Save changes. Passw...

Use this if you forgot your password or can’t sign in. Open Reset Password Enter your account email or username and submit. Check your email and follow the link to set a new password. If you don’t receive the email Wait a few minutes and check spam/junk fo...

Two‑Factor Authentication (2FA) Add an extra layer of security to your account by using a code from an authenticator app when you sign in. Enroll 2FA Sign in to the Account Console: https://auth.junovy.com/realms/dds/account Go to Security (or Two‑Factor Auth...

Devices & Sessions Review where your account is signed in and sign out remotely if needed. Open the Account Console: https://auth.junovy.com/realms/dds/account Go to Sessions or Device Activity. Review the list (browser, OS, last access time). Click Sign out ...

Update Your Profile Open the Account Console: https://auth.junovy.com/realms/dds/account Go to Profile. Update your first/last name and other details. Save changes. Notes Some fields (like email or username) may be managed by your organization and locked. I...

Support If you need help with your Junovy Account: Ask your team’s admin or internal helpdesk. Provide details: your username/email, the page URL you’re on, and the approximate time of the issue. Include screenshots only if policy allows (avoid sharing sensit...

Troubleshooting Can’t sign in Verify the site URL is correct and uses the “dds” realm. If you forgot your password, use Reset Password: https://auth.junovy.com/realms/dds/login-actions/reset-credentials If 2FA fails, ensure your device time is set automatical...