Common Issues

Can’t sign in

• Verify you are accessing https://chat.junovy.com. If you have forgotten your password, please see the Reset Your Password guide.
• If 2FA fails, check device time sync and try a backup code.

No notifications

• Desktop: ensure OS notifications are enabled; app may need permission.
• Mobile: check system battery optimization and allow background activity.
• In‑app: confirm global and per‑room notification levels.

Calls not connecting

• Check VPN/proxy settings; corporate firewalls may block media ports.
• Try the web app with a modern browser and allow mic/camera permissions.