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Common Issues

Junovy Team Chat Troubleshooting

Can’t sign in Verify you are accessing https://chat.junovy.com. If you have forgotten your passw...

Updated 11 months ago by Junovy Support

Troubleshooting

Junovy Account Troubleshooting & Support

Troubleshooting Can’t sign in Verify the site URL is correct and uses the “dds” realm. If you fo...

Updated 11 months ago by Junovy Support

Support

Junovy Account Troubleshooting & Support

Support If you need help with your Junovy Account: Ask your team’s admin or internal helpdesk. P...

Updated 11 months ago by Junovy Support

Update Your Profile

Junovy Account Profile & Preferences

Update Your Profile Open the Account Console: https://auth.junovy.com/realms/dds/account Go to P...

Updated 11 months ago by Junovy Support

Devices & Sessions

Junovy Account Profile & Preferences

Devices & Sessions Review where your account is signed in and sign out remotely if needed. Open ...

Updated 11 months ago by Junovy Support

Two-Factor Authentication (2FA)

Junovy Account Password & Security

Two‑Factor Authentication (2FA) Add an extra layer of security to your account by using a code fr...

Updated 11 months ago by Junovy Support

Change Your Password

Junovy Account Password & Security

Change Your Password If you can sign in and want to change your password: Open the Account Conso...

Updated 11 months ago by Junovy Support

Introduction

Junovy Account Getting Started

Introduction Your Junovy Account lets you securely access Junovy services. Authentication is mana...

Updated 11 months ago by Junovy Support

Workspace Etiquette

Junovy Team Chat Security & Privacy

Keep channels useful Name channels clearly and add a topic/description. Use threads for side con...

Updated 11 months ago by Junovy Support

End-to-End Encryption (E2EE)

Junovy Team Chat Security & Privacy

What E2EE does Encrypts messages so only room participants can read them. Works in supported DMs...

Updated 11 months ago by Junovy Support

Stars & Pins

Junovy Team Chat Search & Organization

Stars (personal) Star any message to bookmark it for yourself. Open your Starred list from the s...

Updated 11 months ago by Junovy Support

Search Messages & Files

Junovy Team Chat Search & Organization

Search everywhere Use the search bar in the header to search across rooms and DMs. Use filters l...

Updated 11 months ago by Junovy Support

Preferences

Junovy Team Chat Profile & Preferences

Themes & layout Choose light/dark theme and message density. Show/hide sidebar sections (unreads...

Updated 11 months ago by Junovy Support

Update Your Profile

Junovy Team Chat Profile & Preferences

Avatar → Profile to edit: display name, username (if allowed), bio, and timezone. Upload an avat...

Updated 11 months ago by Junovy Support

Slash Commands

Junovy Team Chat Commands & Shortcuts

Common commands /me <action>: send a short action message. /join <#channel>: join a public chann...

Updated 11 months ago by Junovy Support

Keyboard Shortcuts

Junovy Team Chat Commands & Shortcuts

Navigation Quick switcher: Ctrl/Cmd + K Jump to unread: Alt/Option + Shift + ↓ (varies by OS) C...

Updated 11 months ago by Junovy Support

Per-Room Settings

Junovy Team Chat Notifications

Override per room Click the room name → Notifications. Choose: All messages, Mentions, Nothing, ...

Updated 11 months ago by Junovy Support

Notification Basics

Junovy Team Chat Notifications

How notifications work You get alerts for direct mentions, replies to your messages, followed th...

Updated 11 months ago by Junovy Support

Do Not Disturb

Junovy Team Chat Notifications

Silence notifications when you need focus time. Click your avatar → Set Status → Do Not Disturb....

Updated 11 months ago by Junovy Support

Screen Sharing

Junovy Team Chat Calls & Meetings

Share your screen Join or start a call → click Share Screen. Select a window or entire screen; o...

Updated 11 months ago by Junovy Support